cDQ Marketing

Website Design | Print Media | Direct Mail | Online Marketing

Customer Terms and Conditions

Payment:

All payments are due immediately after agreement or order. If no payment is received, no items will be sent and no services will commence.

Shipping Policies:

Shipping of print media will be paid for by the buyer in the amount agreed upon by both parties at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer. If an item is damaged during shipping, seller will not be held responsible.

Refund/Return Policy:

Items are entitled to be refunded or returned based on compliance. If an item is damaged during shipping, a replacement item will be sent free of charge after the damaged item is returned. If an item or service is unsatisfactory, a written explanation is needed before the item or service may be considered for a refund. There must be a good reason for requesting a refund. If the item matches the description and no good reason can be found, then we will refund only at our discretion.

Cancellation:

An item or service may be cancelled up until payment has been processed or just before the service has begun. Once payment has been processed, or service has begun, the buyer is responsible for payment.

Complaints:

Any complaints about items or service may be sent to our support team: support@cdqmarketing.com.au There is no guarantee of a resolution. Each case will be looked at individually.

Legalities:

We are not responsible for how you use the items or services once you have received them. If any harm is incurred from the items purchased, we share no responsibility.

The *Customer undertakes and warrants to CDQ Marketing that no advertisement will:

(a) Breach or infringe the Competition and Consumer Act 2010.
(b) Infringe on a copyright or a trade mark or any other intellectual or moral property rights of any person.
(c) Contain material that is offensive, defamatory, or unsuitable for publication.
(d) Breach or infringe any laws relating to therapeutic goods or services or financial products or services.
(e) Give rise to any liability on CDQ Marketing or cause CDQ Marketing to be in breach of any law by virtue of

publishing the advertisement, or result in any claim being made against CDQ Marketing.

* Customer means advertiser / business owner and advertising agency on behalf of the business owner

These terms and conditions are subject to change.